Solving 5 of the Most Common IT Support Problems

Is your business struggling with continuous IT support problems? If so, these common issues might have easy solutions. Learn them here.

Since the Covid 19 pandemic, the number of persons working from home has increased significantly. Learning about the most common IT support issues at home and the workplace will help you work more efficiently.

Computer problems range from a slow computer to a lost file or forgotten password. The good news is that many IT issues are quickly resolved, and the more you know about common IT problems, the easier it will be.

Is your company dealing with ongoing IT support issues? If this is the case, these common IT problems may have simple solutions. Learn about them here.

Forgotten Passwords

Forgotten passwords seem to be an unavoidable occurrence in the workplace, and it’s one of the most common problems seen by IT assistance and troubleshooting.

Returning from vacation only to discover that you’ve forgotten the key digits that enable you access to your files is quite inconvenient. To avoid this problem totally, you can employ a method that reduces the likelihood of you forgetting your password in the first place.

One method is called the sentence method, created by Bruce Schneier. Using this method, you develop sentences you can easily remember. Then you take the first two letters of each word in the sentence and combine them as your password. 

Here’s an example:

Remembering passwords is such a pain – the new password is repaissuapa.

Deleting Files Accidentally

This has happened to every computer user at some point and most likely more than once! But, interestingly, it is one of the most avoidable issues.

If this happens, the first thing to check is your recycle bin.

Using software that syncs your information to the cloud can give additional layers of security. For example, this implies that the most current version can still be retrieved if you unintentionally remove a file from your hard disk.

Files can be recovered from synchronised files in the cloud, but they can also be lost.

Cyber-attacks can target cloud data; thus, we strongly recommend cloud IT backup solutions to avoid irreversible data loss in addition to synchronising.

My Computer Is So Slow

Slow computers are unbearable to use. Trying to accomplish work efficiently on a machine plagued by glitches, faulty software, and insufficient RAM is a test of our patience.

However, if you can find the source of the problem, you might be able to re-energise it and get it running again.

Here are the primary concerns you should be aware of:

  • Using RAM Effectively
  • Running Out Of Disk Space
  • Too Many Programs In Startup
  • Bloatware

Avoid having too many tabs open and keep the number of programs running to the essential minimum. Keep your hard disc as clean as you can, get rid of files you don’t need. Take a few minutes to look at the programs that startup when you fire up your computer – disable those you don’t need. Bloatware is software installed on computers that you do need, use, or are even aware of. Get rid of it!

Why Is the Internet so Slow?

Nowadays it is an unavoidable fact – No Internet, Now Work! However, with the growing number of people working from home and relying on their internet, there will unavoidably be connection issues from time to time.

There are a few things you can do quite easily when these issues arise.

  • Reboot Your Router
  • Go Off Wireless and onto Ethernet

Unplug your router and wait a few minutes – make a cup of coffee. Power it back on, and things should be better. Wireless connections are not as fat as cable connections. Wireless is also hampered by location and proximity to the router. 

Printing and Scanning

Printers can cause many puzzling issues, ranging from slowing down computers to failing to perform their core purpose — printing.

There are numerous reasons why your printer may not print. It sounds silly but check the power connection first. If you’re using wifi or Bluetooth, make sure the devices are correctly connected. If you’re still having issues, try connecting your machine through USB.

From here, you can determine if the issue is with the wireless connection or the printer itself.

There You Have It!

As you can see, many typical IT support problems can be resolved without the need for an IT professional’s assistance, but there are instances when you will require further support.

If you do need help, please contact us! Let us help you save time, money and make the best of your business!